Frequent Asked Questions

Really, we get asked this often.

We get asked these questions a lot, so we made this small section to help you out identifying what you need faster.

What is Bioessence Club?

Bio essence Club is a loyalty program in which to reward valued members. Customers are invited to join the loyalty program for free by simply registering on the Club website or on mobile App or with our beauty advisor in the trade.

Members can start earning and accumulating reward points whenever they made a purchase of Bio-essence, Derma lab or Ebene product. Members is able to use the rewards points to redeem free gifts from our rewards catalogue.

What are the perks and privileges for joining our membership Club?

  • Earn reward points with Bio-essence, Derma lab or Ebene purchases  
  • Redeem great gifts
  • Enjoy exclusive invites

How to earn points?

Purchases at selected beauty advisor outlets and on the following websites:  

Reward points given is base on the retail selling price of the purchased item. Purchased products over 50% discount can only earned as actual purchased price of each item. Qualifying purchase will be in the sole discretion of L.D. Waxson(s) Pte Ltd.

Why are my points not reflected?

  • Purchases at the given websites, points will be automatic enter into your account. 
  • Purchases with the promoters, points will be credited into your account around 3 working days after the date of purchase.
  • You can contact us at enquries@bioessence.com.sg if the points are not credited.

What is the validity of my Tier points?

To upgrade to higher tier, the purchases for the year is base each calendar year.  Validity 1 year.

What is the validity of my Rewards points?

  • There is no expiry. 
  • In the case of system ending, customers will be given 3 months to redeem the points in their account.

Can I combine points with my friend?

Memberships are non-transferable and cannot be shared with family members, friends or others.

How do I redeem my rewards points?

  • Simply log in to Bio essence Club website www.bioessenceclub.com.sg/customer and click "My Rewards" in the home page to choose your reward. 
  • Upon redeeming, the products will be ready for collection at your selected beauty advisor store within 10 working days.

How do I redeem my Birthday Gift?

Happy Birthday! You can pick up the birthday gift any day of the birthday month at any of the beauty advisors stores.

When will my redemption product be ready?

When will my redemption product be ready?

Where are the selected beauty advisor stores?

Please contact 63822822 for details.

How to contact us?

If you have a question, feedback or need further help with the use of this website, please write to us at enquries@bioessence.com.sg. We will respond to you within 2-3 working days.